Frequently Asked Questions (FAQ)

Currently, our target market is the Industrial Fastener Distributor. We do not sell to OEM or End Users.

How do I set up a web account?

To create a web account, you MUST be a customer of Titan Fasteners. You will need your Titan Customer ID Number when you create your online profile. Your Titan Customer ID number can be found on a recent invoice. If you do not have access to an invoice and need your Customer ID, please contact us during normal business hours (8am-5pm EST) and we will provide this information for you. If you have your Customer ID, click on Login at the top right of our webpage and then fill out the appropriate information. You will then be E-Mailed your new web user ID and password shortly after.

Can more than one person from the same company access your website?

Yes. Multiple web accounts per customer are supported.

Can I save what is in my cart for a later purchase?

Yes. You may use the Saved Cart List function for this purpose. This feature will allow you to create saved carts that can be used to create quick re-buy lists for future visits. These Cart lists can be saved indefinitely, and you can edit and/or delete them. Your list of carts can be found by clicking on the User Account link on the left hand menu. More Info Here

Can I track my orders on your website?

Currently no. But, we are working on a second installment of the web features that will allow you to track your online purchases, retrieve past and current invoices, and expedite shipments.

If you are experiencing problems with the website, or have a question regarding functionality, please contact us for assistance.